Welcome to Biker Style Shop’s FAQ section. Here you’ll find answers to common questions about our premium motorcycle gear, shipping policies, returns, and more. If you don’t find what you’re looking for, our rider-support team is always ready to help at [email protected].
About Our Products
What makes Biker Style Shop gear different?
Our products are rider-tested and CE-certified, offering premium protection without compromising on style. From abrasion-resistant jackets to adventure-ready boots, every piece is carefully selected to meet our rigorous standards for performance and durability.
Do you offer protective gear for different riding styles?
Absolutely! Our range includes gear for various riding styles:
- Adventure riding: Adventure Boots, Helmets, and Armour Inserts
- Cruiser riders: Cruiser Gloves and Casual Wear
- All-season riding: All-Season gear and Base Layers
- Urban commuting: Jeans, Jackets, and Flip Up Front Helmets
How do I choose the right size for motorcycle gear?
We recommend checking our detailed size charts for each product. Motorcycle gear should fit snugly but allow for comfortable movement. If you’re between sizes or need advice, our rider-support team can help you make the right choice.
Shipping & Delivery
Where do you ship to?
We ship worldwide, excluding select Asian and remote regions. Our warehouse is based in Louisville, US, but we’re proud to serve riders across the globe.
What shipping options are available?
We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
- Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment
Will I have to pay customs fees for international orders?
For international shipments, local customs duties or taxes may apply upon delivery. These fees are the responsibility of the recipient and vary by country. We recommend checking with your local customs office for estimates.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of delivery. The item must be unused, in its original packaging, and with all tags attached. To initiate a return, please contact our rider-support team at [email protected].
How long does it take to process a refund?
Once we receive your returned item, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Do you offer exchanges?
Yes! If you need a different size or color, please contact our rider-support team. We’ll guide you through the exchange process, which may involve returning the original item and placing a new order.
Payments & Security
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is it safe to enter my credit card information on your site?
Absolutely. We use secure payment gateways with SSL encryption to protect all your transactions. Your financial information is never stored on our servers.
Account & Order Management
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your gear’s journey right to your door.
Can I change or cancel my order after it’s placed?
We process orders quickly to get you riding sooner! If you need to make changes, contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.
Still Have Questions?
Our rider-support team is always here to help fellow motorcyclists. Email us at [email protected] or visit our website for more information.
Ride safe and gear up with confidence at Biker Style Shop – where premium protection meets uncompromising style!