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At Biker Style Shop, we stand behind our premium CE-certified riding gear with the same confidence we expect from our products on the open road. If your purchase doesn’t meet your expectations, our straightforward returns process will get you back on track.

Rider’s Peace of Mind Guarantee

We offer 15-day returns from the date of delivery for most items. Your satisfaction is as important to us as the quality stitching in our motorcycle jackets.

Returns Process

Follow these steps to initiate a return or exchange:

  1. Contact Our Rider Support within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Authorization – We’ll respond within 2 business days with return instructions
  3. Package Your Items securely in the original packaging with all tags attached
  4. Ship Your Return to our Louisville facility (return shipping is at your expense)
  5. Receive Your Refund or exchange once we process your return

Exchange Process

Need a different size in those adventure boots or cruiser gloves? Follow the same steps as above, clearly stating:

  • The item you wish to exchange
  • Your preferred size/color alternative
  • Whether you’d like store credit or a direct exchange

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request for Order #[Your Order Number] Dear Biker Style Shop Team, I would like to request a return/exchange for my recent purchase (Order #______). Item(s) for return: – [Product Name] – [Size/Color] – [Reason for return] [For exchanges, please specify desired size/color: ______] Please advise on next steps. Ride safe, [Your Full Name] [Your Contact Information]

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Refund Timeline:
    • Credit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Note: Shipping costs are non-refundable unless the return is due to our error.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned unless defective:

  • Balaclavas, Masks & Tubes
  • Base Layers & Underwear
  • Helmet Accessories & Spares

Return Shipping

You’re responsible for return shipping costs unless the return is due to our error. We recommend:

  • Using a trackable shipping service
  • Insuring your package (we cannot be responsible for lost returns)
  • Return address: Biker Style Shop, 4331 Foeburn Lane, Louisville, US 40207

International Riders Note

For customers outside the US: Duties and taxes are non-refundable. Return shipping costs may be higher than original shipping fees.

Damaged or Defective Items

Found an issue with your CE-certified gear? Contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and cover return shipping.

Questions?

Our rider-support team is ready to assist with any return questions. Email us at [email protected].

Ride safe, ride satisfied,
The Biker Style Shop Team